Privacy Policy

Last updated: 1 October 2026

This policy explains how Coastline Customs handles information provided through our website, Meta lead forms, email, phone and direct messages.

Information we collect

When you enquire, we collect the details you provide, such as your name, phone number, email, suburb, vehicle or vessel details, requested service, preferred timing, condition information and photos. Please avoid sending sensitive information that is not needed for your enquiry.

How we use your information

We use your details to respond to your enquiry, call or message you about your request, prepare a quote, arrange services and maintain relevant customer records. Providing your phone number allows Ashton to contact you personally. Automated acknowledgements may also be used to confirm receipt and request missing job details. An enquiry is not consent to unrelated promotional messages.

Service providers and sharing

Our website enquiries are processed through Formspree and delivered to our business Gmail inbox. Calendly processes consultation bookings and the contact details you provide when booking a call. Meta processes information submitted through Facebook and Instagram lead forms. We also use website hosting and automated enquiry tools to operate our services. These providers may process or store information outside Australia, including in the United States, under their own privacy policies. We share information only as needed to handle your enquiry, provide our services or meet legal requirements. We do not sell customer contact information.

Storage and security

Enquiry information is held in our business email and relevant service-provider systems. We take reasonable steps to limit access and protect it. No online transmission or storage method is completely secure. We retain information for enquiry handling, service administration and any applicable record-keeping requirements, and review information that is no longer needed.

Your choices and privacy requests

You can ask us to access or correct your information, stop further contact, or delete information that is no longer needed, subject to applicable record-keeping requirements. You can also raise a privacy concern using the contact details below. We may need to verify your identity before providing information.

Third-party websites

Facebook, Instagram and other linked services have their own privacy policies and may use cookies or similar technologies. Their handling of information is governed by those policies.

Contact us

Coastline Customs
coastlinecustomsau@gmail.com
0412 590 723

We may update this policy as our services change. The latest version will appear on this page.